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Anonymous review posted on Vacancy
I had the same experience as David. The apartments are some of the cutest in town but management is awful to work with. They tried to charge me several times for routine maintenance work. Kiss your deposit goodbye, they will charge you for all they can when you move out even if you spend hours cleaning. Meanwhile, they won't even replace the overhead light in the parking stalls to improve safety. And you have to pester them and follow up to get any maintenance done in a timely manner. They do need another dumpster as the only one on our side was far away and overflowing by trash day every week. You will like the apartment but be prepared to fight against management nickle-and-diming you and treating you like a menace.

David M.  review posted on Vacancy
Quiet and nice apartment, however we had trouble with a few things. The garbage outside was often overflowing, with garbage blowing around into our parking area. The office does not allow package drop off, so UPS dropped a parcel at my door and it was stolen ($2000 unit). Also when we moved out we did all the required cleaning, using the apartment required companies. The manager (Kerry Martin) told me it was perfect, then took $250 from my damage deposit for reasons he could not explain. No responses to letters or telephone calls. We had agreed during the exit inspection that if additional items were needed to be completed he would call me. Pretty unethical. I would recommend another apartment if you are able.

MATTHEW W.  review posted on Vacancy
Make sure your air conditioner works and you get new carpet

response posted on Vacancy
Fortunately, work orders for air conditioning and heating are a top priority. Work order requests for HVAC issues can be submitted online, telephoned to the office, or the after hours emergency on call service. If you are having difficultly with your systems, please let us know.

Meagan T.  review posted on Vacancy
I would LOVE Thorneberry if i could pay my bill online without getting a huge charge. It says there is a $60 charge for using a visa online. why should i be penalized that much for paying my bill ONTIME online? There should be zero fee for online payments as long as they are on time.

response posted on Vacancy
Triton is also not happy about the charges, because it isn't our company charging the fees. The recent Thorneberry Times newsletters have explained the many options for paying rent, many of which do not have any service fees. The significant charge for credit card usage is disclosed early in the transaction process, along with the modest $3.50 charge for monthly auto-pay, debit cards, and e-checks.

JAMES &.  review posted on Vacancy
It is a nice place to live.

response posted on Vacancy
Thanks for the compliment!

Stephen F.  review posted on Vacancy
It has a very nice community both with the people and with the upkeep of the apartments. The apartments are very nice and spacious. The management does care and you will not be ignored if you are in need of something.

Chris A.  review posted on Vacancy
That the staff are fantastic. I love the location and the tenants.